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Why do I have to select a new password every time I log on?

MayoAchill (Mayo)

Every time (three times so far) I log onto this site, Itype inmy password and get a message saying it is incorrect. I get an email asking me to select a new password - I always select the same password as the original one I selected - then I can log on. Why is this happening? I am absolutely certain I am putting in the correct password, but the site refuses to accept it without going through the same routine (incorrect pasword, send email, select new pasword, then voila, I'm on). Please help!

sueseay@bellso…

4 replies

Sue:

Sorry you are having password issues. Our administrator is on holidays for Christmas but I will forward your message to her. 

Roger McDonnell

Castlemore RoscommonIrelandXO Volunteer

Hi Sue

I have reset your password and have just sent you an email with the details

Best wishes

Clare Doyle

Genealogy Support 

IrelandXO member

Hi,

This is a response to a much earlier post, but Claire could you possibly help me in the same way you did above, or a similar way? I keep having to reset my password, but cannot find where to create a new password after it is reset. 

Thanks,

Brendan

Brendan O'Connor

Brendan:

Clare is no longer working with IRO. I will forward your message to someone in our HQ who should be able to help on Monday.

Roger

Castlemore RoscommonIrelandXO Volunteer

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